FAQs

Please allow 1–3 business days for order processing before shipment.

Estimated shipping times:

• Standard Shipping: 7–10 business days
• Express Shipping: 5–7 business days
• Urgent Shipping: 3–5 business days

Please note that the total delivery time includes both the processing time and the shipping time.

Because our products are personalized and may enter production shortly after an order is placed, please contact us at support@echoment.com as soon as possible if you need to cancel an order. Orders may be canceled for a full refund if production has not yet begun. Once a personalized item has entered production or has been shipped, the order can no longer be canceled and the applicable return and refund terms described above will apply.

Yes, we offer international shipping to most countries worldwide. Shipping costs and delivery timeframes vary by destination and are calculated at checkout.

Return requests must be submitted within 99 days of delivery. For defective or damaged items, we offer a full refund or replacement at no additional cost. For eligible non-quality returns, customers are responsible for return shipping and a 30% crafting fee wiill be deducted from the
refund.

Email support@echoment.com a with your order number, reason for the request, and photos or videos if the item is defective or damaged.

Approved refunds will be issued to the original payment method within 3–5 business days. Depending on your bank, credit card provider, or payment service, additional time may be required for the refund to appear in your account.

Each product page includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit or down for a more fitted look.

Most items run true to size. Any exceptions are noted in the product details.